Terms and conditions

Credit card payments in favor of Journey To Egypt are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as JOURNEY TO EGYPT on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

To secure your payment:

To secure your payment you must inform JOURNEY TO EGYPT of your request. We will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to Journey To Egypt.

Payment Policy:

Reservations should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of 25% of the full price. This payment will be 50% during the Christmas, New Year and Easter holidays and on packages including airfare. This deposit counts as part of your final payment, The Remaining Balance To Be Paid On Arrival Cash Or by Credit Card but There is 3% Additional Charge If You Intend To Pay By Credit Card.

Online Payment:

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Journey To Egypt. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

Cancellation Policy for Tour Packages, Nile Cruises, and Hotels

Cancellation requests should be emailed to provide us with written confirmation that your reservation should be cancelled. In case you cancel your trip, the following scale of charges will be applied:

- Between 29 and 15 days before your arrival date 50% of the tour price deposit will be charged.

- Between 14 and 7 days before your arrival date 75% of the tour price deposit will be charged.

- Between 7 and 1 days before your arrival date 100% of the tour price deposit will be charged.

Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation. Refunds will be done only through the Original Mode of Payment.

Accommodation:

Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights:

Domestic Flights:The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.

Children Policy:

• Policy 1: for packages, Nile cruises, and hotels

Under 2 years old: free of charge

Under 6 years old: 25% of total tour cost for an individual

Under 12 years old: 50% of total tour cost for an individual All children 12 or older are considered adults. If your tour package includes flights, an extra supplement for your child may apply.

• Policy 2: for sightseeing tours & shore excursions

Under 6 years old: free of charge

Under 12 years old: 50% of total tour cost for an individual All children 12 or older are considered adults.

If your sightseeing tours include domestic flights, an extra supplement for your child may apply.

Tipping:

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

How to reach us: 

You can reach us throughout: Hotlines( 24/7): +201222935462 & +201112229555 E-mail: info@journeytoegypt.com & guideusama@yahoo.com https://journeytoegypt.com/en & http://www.journey2egypt.com/en Why Book With Us? Our tours are designed around what our customers want, we will create the best experiences in Egypt. We don’t only take you from place to place for sightseeing, but make sure your trip is full of fun, excitement and adventure. Our team will guide you with in depth knowledge of every location you will visit.