EGYPT TOURS FAQ

SECTION ONE: BOOKING

1. Why book with JOURNEY TO EGYPT ?

- There are many reasons to book your trip through JOURNEY TO EGYPT. We are unique in the fact that we will customise your holiday to meet your needs. Having vast experience of the various Nile cruises available, single, couples and groups catered for, all tailored to suit your needs in Luxor, Aswan, Cairo and the Red Sea Riviera. Each member of our team are experienced, qualified and knowledgeable in their field, providing you with accurate information on Egypt's magnificent history and achievements that have captured the imagination of the world ever since.

2. Is there a special rate for private groups booking with JOURNEY TO EGYPT?

- Yes, JOURNEY TO EGYPT does provide a discount for private trips booked with small groups. For groups of ten or more people, there will be a discount dependent upon the nature and length of the trip.

3. How can I contact JOURNEY TO EGYPT to book a tour?

- JOURNEY TO EGYPT is available 24 hours a day, 7 days a week to receive your booking inquiries via email, telephone, or live online chat. You can also submit a booking request form describing the trip you want to take, its length, and any other details you can provide and you will receive a reply promptly with a proposal from our representatives. -Our phone number, email, and a link to our chat service can be found at the bottom of our homepage.

4. What do I need to do to book a tour and confirm my reservation?

- Booking a tour is simple. All you need to do is contact our representatives via one of the methods listed above in question 3. You will receive a prompt response outlining the options available to you and then you can build a tour that will suit your needs in terms of budget, number of days, and points of interest with the help of one of our travel consultants. Once a plan has been decided, JOURNEY TO EGYPT will send you a detailed itinerary that includes all necessary information and plans for your trip. At this point, you will have to confirm your reservation with payment of a deposit. Your reservation will not be confirmed until payment of this deposit is received by JOURNEY TO EGYPT. The balance of payment will be due on arrival to begin your tour.

5. How much will I have to pay as a deposit? How will I pay it?

- The deposit required will be 25% of the total price of the tour, except during peak travel times around Christmas and New Years, when the deposit will be 50% of the total price. You can pay the deposit by Western Union or Bank Wire Transfer is accepted. Our representatives will be willing to provide any additional information or support you need to complete this payment. - If payment of the deposit in one transaction is not possible, please contact JOURNEY TO EGYPT to enquire about the possibility of making the payment in installments.

ONLINE PAYMENT

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Journey To Egypt. Subsequently, Trekksoft AG will appear as JOURNEY TO EGYPT on your credit card statement. The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

6. Is there any surcharge using a debit or credit card when paying on arrival?

- 3 % additional fees will be add to the tour price when using a debit or credit card on arrival . We accept Visa and Mastercard.

7. If I am forced to cancel my trip will I receive a refund?

Refund policy is detailed in our Terms and Conditions. The amount refunded depends on how far in advance we are notified about the cancellation.

Cancellation:

Cancellation requests should be emailed to provide us with written confirmation that your reservation should be cancelled. In case you cancel your trip, the following scale of charges will be applied:

- Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.

- Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.

- Between 7 and 1 days before your arrival date 100% of the entire tour price will be charged.

Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation. Refunds will be done only through the Original Mode of Payment.

SECTION TWO:SECURITY AND SAFETY

1. Is Egypt safe to visit, especially after the political events that took place after the Egyptian Revolution?

-Tourists have been visiting Egypt for centuries and Egyptians have well-earned reputation for warmth and kindness toward visitors. Egyptian cities are generally very safe, especially in area where tourists frequent. -Since the Egyptian Revolution in 2011, there has been intermittent unrest and political violence in Egypt, but even the most intense episodes have occurred in a relatively small area of Cairo and other cities. Tourist sites, mostly located far from these areas, have not been affected and there is no negative feeling toward foreign visitors among Egyptians. While Egypt is certainly still dealing with a political transition, it has not significantly affected the experience of tourists in the country.

2. Is Egypt considered a safe destination in comparison to other countries in the world?

- Egypt generally has a very low crime rate. Travelers will be safe in Egypt if they take sensible precautions that would apply to any tourist destination around the world.

3. Is there any special advice for women travelers while visiting Egypt? -There are many touristic areas in Egypt where special concerns are not necessary; however, in less touristic places, relatively modest dress is recommended. Women should avoid very tight clothing, dressing with relative modesty is a way of respecting the local culture.

SECTION THREE: VISAS AND ARRIVAL

1. How can I obtain my visa to visit Egypt?

- Visitors to Egypt must have a passport valid for at least six month after their arrival and all foreign citizens must obtain a visa to enter Egypt. You can apply for a tourist visa at any Egyptian embassy or consulate around the world.

-Travelers of the following nationalities can purchase a 1 month entry visa without application upon arrival in Egypt: Australia, Canada, Croatia, European Union, Georgia, Japan, New Zealand, Norway, Macedonia, Republic of Korea, Russian Federation, Serbia, Ukraine, United Kingdom and United States. This only takes a few minutes to do at a bank window before you go through customs

- Egypt generally has three types of entry visas.

Entry visa--valid for one month; given to any non-Egyptian citizen entering the country without a previously purchased visa

Transit visa--given to any non-Egyptian citizen entering the country for a limited period of time for transit reasons

Tourist visa--valid for up to 3 months and available with single or multiple entries; purchased by the majority of visitors to Egypt from a Egyptian embassy or consulate before arriving in the country

2. How do I apply for a visa to enter Egypt if I live away from the country of my nationality?

- If the traveler has a residence permit to live in another country, they can apply for a visa from the Egyptian embassy or consulate in that country or buy a visa upon arrival in the Cairo, Hurghada, or Luxor Airports. If they do not hold a residency permit, they must obtain their visa from the Egyptian embassy/consulate in the country that issued their passport.

3. If I have already obtained a visa to enter Sinai, will I be able to visit other destinations in Egypt?

- The visa for Sinai allows tourists to travel anywhere in the Sinai Peninsula; however, if they want to visit another part of Egypt, like Cairo, Hurghada, Luxor, or Aswan, they will need to obtain a new visa using the methods described in question 1

4. Can I extend the period of my tourist visa beyond its expiration?

- It is possible to extend a tourist, but this requires obtaining an extension from the Mogamma building in the Tahrir Complex in Cairo or other governmental offices in another city. There is a two-week grace period after your visa expires during which you may purchase an extension without being subject to a fine.

5. Are there direct flights from USA to Egypt?

- Yes, EgyptAir, the Egyptian official airline, organizes direct flights from the United States to Cairo in particular. There is a flight from New York, the JFK Airport, direct to Cairo five times a week. The journey takes approximately 12 hours. Egypt Air also flies from Los Angles directly to Cairo. This journey takes approximately 17 hours; however, most tourists coming from the United States stop either in Europe (usually London or Paris) or in North Africa (usually Morocco).

6. If I am arriving in the Cairo Airport coming from USA, which terminal will I be landing at?

- Your arrival terminal depends on the airline that you are using. Western European and American airlines mostly use terminal number 3, which is also called the New Terminal in Egypt. On the other hand, Egypt Air, Arab, African, and Eastern European airlines usually land in terminal number 1.